ONE27 is committed to safeguarding your personal data and ensuring it is handled securely and responsibly. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit www.ONE27.pk. Please review this policy thoroughly to understand how we manage your information. We strictly prohibit the sale or redistribution of your data to third parties.


Information We Collect

When you interact with our website—such as placing an order, registering an account, or communicating with customer service—you may be asked to provide:

  • Full name

  • Email address

  • Contact number

  • Mailing address

  • Credit card or payment details

  • Any other information necessary to complete your experience


When Information Is Collected

We gather information directly from you in the following scenarios:

  • Registering an account on our platform

  • Placing an order

  • Subscribing to updates or newsletters

  • Contacting customer service or leaving a message

  • Entering data or interacting with specific site features


Use and Storage of Personal Information

We utilize the collected information to enhance your experience and operate our business efficiently, specifically for:

  • Contacting you regarding order fulfillment or delivery issues

  • Processing purchases and sending relevant order updates

  • Sending SMS notifications regarding delivery status

  • Personalizing your website experience and tailoring product offerings

  • Responding promptly to your customer service inquiries

  • Expediting transaction processing

  • Requesting ratings and reviews for our products and services

Data Retention and Security: Your information is retained only as long as necessary to provide our services or comply with legal obligations, after which it is securely deleted. To protect your sensitive data during transmission, our platform utilizes Secure Sockets Layer (SSL) encryption technology.


Cookies

We utilize non-personal data, including third-party cookies, to gather site statistics, simplify navigation, and improve your overall experience.

  • Functionality: Cookies are small files stored on your device's hard drive that track website usage and streamline future logins.

  • Duration: Permanent cookies remain on your device for up to 24 months.

  • Control: You retain full control and can easily delete cookies at any time using your web browser settings.


Your Rights

You hold full rights regarding your personal data, including:

  • The right to request access to the personal information we hold about you.

  • The right to request the correction or removal of your data if it is inaccurate, incomplete, or no longer relevant.