At ONE27, we want you to love your purchase. If something isn't quite right, we offer a straightforward exchange and refund process under the following guidelines.
Eligibility for Exchange & Refund
You may request an exchange or refund within 14 days of purchase under the following conditions:
-
The item is faulty, damaged, or defective upon delivery.
-
The item does not match its original specifications or differs from what you ordered.
How to Raise a Dispute
-
Notify Us: Contact us within 3 days of delivery by emailing online@one27.pk or calling/WhatsApp +92 345 2349932.
-
Provide Evidence: For defective or damaged items, you must email photographic proof to online@one27.pk within 3 days of purchase before we can process your claim.
-
Assessment: Every dispute is reviewed on a case-by-case basis to ensure fairness. Replacement items are issued for valid defective or damaged claims.
Item Condition Requirements
To be eligible for a return or exchange, all items must meet the following criteria:
-
Unused and in original, saleable condition.
-
Original packaging, tags, and order label/invoice must be fully intact.
Non-Returnable and Non-Exchangeable Scenarios
Requests will not be supported under the following conditions:
-
Requests made after the specified 14-day time frame.
-
Damage caused by product usage or tampering.
-
Missing components, such as price tags, labels, original packaging, accessories, or freebies.
-
Product Packs: Packs containing multiple items are treated as a single unit and cannot be partially or individually returned.
-
Final Sale Exceptions: Accessories, and sale items are strictly non-exchangeable.
How to Exchange for a Different Article
If you would like to exchange your item for a different article, please reach out to us via email at online@one27.pk or call/WhatsApp us at +92 345 2349932. Our team will guide you through the process and recommend the best outlet for your exchange.