Shipment Overview

At ONE27, we want your fashion purchases to arrive quickly and in pristine condition. Our dedicated logistics team ensures a seamless delivery experience through:

  • Fast and Reliable Dispatch: Orders are processed and dispatched swiftly upon confirmation.

  • Real-Time Tracking: Once shipped, you will receive a tracking number via email to monitor your package's journey from our warehouse to your doorstep.

  • Secure Packaging: Every item is carefully packed using robust methods to protect your clothing during transit.

  • Hassle-Free Exchanges: If an item does not meet your expectations, our easy exchange process has you covered (please refer to our exchange policy for full details).

  • Dedicated Support: Contact our customer service team anytime if you have questions about your delivery.

Thank you for choosing ONE27—we are not just delivering clothes; we are delivering an experience. Happy shopping!


Frequently Asked Questions (Delivery)

  • Where can I receive my order?

    You can have your package delivered to any private address of your choice, such as your home, workplace, or a designated drop point.

  • How long will my order take to arrive?

    Standard delivery takes 3 to 5 business days to reach your doorstep.

  • How much are delivery costs?

    A standard shipping fee of PKR 250 is applied to every order.

  • Which courier will deliver the order?

    Our courier partner is selected based on your delivery location and shipment type. Once your order leaves our warehouse, you will receive an email containing the courier's information and tracking details.

  • What happens if I am not at home when the order is delivered?

    You will receive an SMS from the courier indicating the payable amount. Please ensure someone is available at home for collection. If you are absent, a designated family member or trusted representative may receive the parcel on your behalf.